Mantra Group (ASX:MTR), the largest Australian-based hotel and resort marketer and operator manages a portfolio of over 125 properties and 20,000 rooms under three brands, across Australia, New Zealand and Indonesia.
With over $8 billion in assets under management and a team of over 5,500, Mantra requires solutions that are scalable, economical, efficient and seamless.
Mantra partnered with iVvy to deliver centralised functions booking and revenue management – from Events to Catering to Group Accommodation and Reporting.
Without a centralised venue management solution, Mantra’s opportunity to cross-sell between properties and leverage regional / group efficiencies was constrained by existing software limitations and an internal culture focused on administration staff manually managing the events sales process.
Mantra has integrated iVvy across 124 of its properties, with a team of 304 users. In only two years, iVvy’s partnership with Mantra has delivered: 14% increase in conversion rate as well as centralised sales across the Mantra Group Portfolio.
“iVvy has streamlined our booking and revenue management processes, and changed the way we do business," Mark Hodge, Executive Director - Operations at Mantra Group.
"From information sharing across business verticals and regions to simplifying quoting, contracting and event management, iVvy’s platform has been a game changer for the Mantra Group," said Mark Hodge.iVvy’s easy to use interface and dedicated support made training and implementation easy across all levels of Mantra’s team, and the customer experience has dramatically improved.