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Find out what updates have been made to the iVvy venue management system including enhancements to surveys, diary, and CRM system.
Updates in Surveys
From the 28th of April, surveys will no longer be able to be used within iFrames. If you have any concerns, please email support@ivvy.com as soon as possible.
Diary Enhancements
We have added a toggle to the weekly view of the diary. This toggle once selected will display the indicative start and end time of a session or function on the diary.
How we have achieved this is breaking the cell on the diary into 1 hour increments. We then look at the times of the sessions or functions in your bookings so we can display what time through the day the space is being used. This allows visibility for you, so you can quickly identify if a space is available during different periods of the day.
Setup Requirements now available in Session/Functions Report (Generated) PDF Export
Last month we made an update so that Setup Requirements will populate on the Session/Function Report (Generated). This month we have made another update so this information is also available in the exportable PDF version of this report.
Integrations Updates
Processing Refunds through the GlobalPay & Stripe Gateways
If you are currently using the GlobalPay or Stripe payment gateways, you will now be able to process refunds straight to the customer from iVvy. Previously in the system you would mark an invoice as refunded however you were still required to handle the refund out of the system. By being able to process the refund straight from iVvy, this will be a great time saver for the team.
Please note this feature is only available for those clients using the GlobalPay and Stripe gateways.
CRM Updates
Email Accommodation Contracts
Due to high demand, customers can now email Accommodation Contracts from the system. When emailing an accommodation contract from the system, you will be able to utilise your venue email templates. Please note, that the ability to use Custom Fields in your email templates specifically for Accommodation Contracts is coming soon.
Accommodation Contacts are an additional feature, if you are interested in learning more, please contact support@ivvy.com
Affiliates Now Available Within a Company and Agent Profile
We have added a new "Affiliates" tab to a Company and Agent profile. This section can be used to add links between a company and its agents, but can also be used to associate two non-agent companies.
There is also a new "Affiliates" hyperlink on the Companies listing table and two new Set Columns available: Primary Contact Email and Primary Contact Phone. This will allow users to quickly view contact details without having to navigate to the Contacts section.
Click here to learn more.
Ability to Associate Tasks and Activities with Agents
When adding a task or activity, you will now be able to associate this with an Agent. iVvy will automatically create an affiliation between the agent and company if one does not exist already.
